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Role Description

We are seeking a highly motivated and detail-oriented IT Service Desk Specialist to join our specialized IT support team dedicated to the Radiology Department. In this critical role, you will be the primary point of contact for technical support within Radiology, ensuring the smooth operation of vital systems and equipment. This position requires participation in an on-call rotation to provide essential after-hours support. You will also be responsible for the comprehensive asset management lifecycle within the Radiology Operations Space, from procurement to disposal, and will play a key role in developing and maintaining robust documentation and knowledge articles to empower the Radiology Department with self-service resources.

• Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions.
• Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized.
• Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews.
• Other duties as assigned or requested.

Qualifications

• Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
• Master's degree in Business Administration, Business Management, Information Systems or related field (preferred).

Requirements

• Information Systems or Technology (required).
• Lean/Six Sigma (preferred).
• Health Insurance or Healthcare Industry (preferred).

Skills

• Basic Analytical Skills
• Basic Problem-Solving
• Basic Communication Skills

Licenses or Certifications

• None (required).
• Information Technology Infrastructure Library (ITIL) (preferred).
• The Open Framework Group (TOGAF) (preferred).
• Six Sigma (preferred).
• Project Management Professional (PMP) (preferred).

Travel Requirement

• 25% - 50%

Physical, Mental Demands and Working Conditions

• Position Type: Office- or Remote-based
• Teaches / trains others: Occasionally
• Travel from the office to various work sites or from site-to-site: Frequently
• Works primarily out-of-the office selling products/services (sales employees): Never
• Physical work site required: No
• Lifting: up to 10 pounds: Constantly
• Lifting: 10 to 25 pounds: Occasionally
• Lifting: 25 to 50 pounds: Rarely

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range

• Minimum: $50,200.00
• Maximum: $91,200.00

Equal Opportunity Statement

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

Accessibility Statement

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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