• Serve as the primary day-to-day contact for employer partners, consultants, and internal stakeholders. • Build strong, trusted relationships with clients through consistent communication and proactive issue management. • Understand client goals, challenges, and benefit strategies to ensure alignment with organizational solutions. • Oversee all aspects of account activity, including implementations, renewals, and ongoing service requests. • Coordinate cross-functional efforts across operations, clinical, IT, analytics and implementation teams to deliver timely and accurate outcomes. • Manage client deliverables such as performance reports, renewal materials, and plan updates. • Monitor account performance metrics, track key deliverables, and identify opportunities for process improvement. • Support data and reporting needs, ensuring timely and accurate delivery to clients and partners. • Anticipate client needs and provide recommendations to improve the member experience and optimize outcomes. • Apply knowledge of pharmacy benefit management (PBM), and claims processes to guide client discussions. • Collaborate with internal teams to resolve issues impacting the client’s members. • Stay informed on industry trends in benefits and pharmacy. • Partner with the sales and leadership teams to support client renewals, expansions, and strategic planning efforts. • Identify opportunities to deepen relationships and deliver additional value to employer partners.