Digital Experiences, Data & Workflow Platform

Senior Director, Practice Lead – AAA Staff Aug

DirectorDirectorFull TimeRemoteTeam 201-500Since 2012H1B SponsorCompany Site LinkedIn

Location

United States

Posted

12 days ago

Salary

$200K - $225K / year

Bachelor Degree8 yrs expEnglish

Job Description

• Lead and mentor a high-performing client services team, fostering a culture of accountability and client success. • Oversee the implementation and execution of Sureify’s solutions, ensuring on-time delivery and high-quality outcomes. • Establish best practices for client service delivery, streamlining processes and optimizing resources. • Serve as the primary liaison for clients, building strong partnerships and ensuring Sureify’s solutions align with clients’ strategic goals. • Work closely with Product, Engineering, Sales, and Customer Support teams to align client needs with Sureify’s capabilities and roadmap. • Regularly update internal and external stakeholders on project status, risks, and strategic initiatives.

Job Requirements

8+ years of leadership experience in client services, account management, or solution delivery within the enterprise SaaS, InsurTech, or financial services industries.
Proven track record of managing large-scale client engagements and delivering complex technology solutions.
Strong ability to build a strategic partnership with clients.
Experience leading cross-functional teams and collaborating with technical and non-technical stakeholders.
Excellent problem-solving, negotiation, and decision-making skills.
Strong communication and presentation skills, with the ability to convey technical solutions to business audiences.
Bachelor’s degree in Business, Technology, or a related field; MBA or equivalent experience preferred.
Ability to travel to clients 20% of the time