As a Payroll Specialist with The Oncology Institute, you play a vital role in supporting the caregivers who support our patients. We offer meaningful work within a mission-driven healthcare environment where precision, integrity, and compassion matter.

You’ll be empowered with modern payroll systems, collaborative leadership, and opportunities for professional growth—while enjoying a stable schedule, supportive culture, and the satisfaction of contributing to life-saving cancer care. Here, your expertise ensures our clinical and administrative teams are paid accurately and on time, so they can stay focused on delivering exceptional oncology care to the communities we serve.

JOB PURPOSE AND SUMMARY:

The Total Rewards Payroll Specialist is responsible for daily payroll operations, including but not limited to time and attendance, payroll processing, taxes, and reporting. Additionally, this position supports the administration, communication, and overall effectiveness of TOI Total Rewards programs.

This position is fully remote, and works on an Eastern time schedule (8 am - 5 pm Eastern time, Monday - Friday).

ESSENTIAL DUTIES AND RESPONSBILITIES:

Payroll (75%)

• Coordinate with stakeholders to ensure non-exempt (hourly) teammate’s regular and overtime hours are accurately entered and processed each period.
• Work with HR Business Partners and managers to review and approve timecards, making corrections as necessary.
• Prepare and enter additional compensation and payroll change requests each period.
• Review and determine appropriate tax withholdings for various payment types.
• Lead the review and processing of bi-weekly payroll across all TOI entities.
• Coordinate with Teammate Services Operations (TSO) to ensure accuracy of pay for new hires, teammates on leave, and terminations.
• Identify payroll related issues, consult with Total Rewards/HR Operations team as needed.
• Review and upload 401(k) contributions report to recordkeeper after each payroll.
• Provide exceptional customer service and support to TOI teammates.
• Provide timely follow up and resolution to address questions from teammates and managers.
• Prepare off cycle payroll as needed for final check requests, missed payments, or corrections.
• Receive teammate withholding orders and upload to ADP for processing.
• Direct teammates to ADP Garnishment team as needed to ensure timely follow up.
• Review and upload tax and unemployment notices to ADP Smart Compliance. Verify tax deposits comply with required deadlines to avoid penalties.
• Ensures that unemployment taxes withheld comply with limitations.
• Research discrepancies as needed.
• In partnership with TSO, review all location transfers and address changes for employees to ensure proper local taxes are set up.
• Track and manage payroll tickets in ZenDesk ticketing system, coordinate with team as needed to address open requests.
• Assist with ad hoc payroll reporting requests in a timely manner.
• Consult with external payroll resources as needed.
• Continuously evaluate payroll processes, make recommendations for improvements, and contribute to the development of SOP documents.
• Assist with ongoing/quarterly audits to review benefits enrollment data across various systems.
• Establish and maintain effective work relationships within the department, company, and vendors; maintain a positive, respectful, and productive work environment.

Benefits (25%)

• Lead and track direct billing for teammates on a leave of absence
• Assist in submitting eligibility and enrollment updates to benefit vendors.
• Collect and review teammate 401(k) contribution and loan changes from 401(k) recordkeeper site on a weekly basis. Enter deductions changes into payroll system in a timely manner.
• Use enrollment change reports to update ADP with the latest deduction changed due to new hire open enrollment, qualified event changes, and termination.
• Assist in answering teammate benefits questions, consulting internal and external resources as needed to help address questions related to TOI benefits and policies.
• Collect, prepare, and review monthly benefits invoices for payment.
• Coordinate with Accounting to address any payment related questions, as needed.
• Create and distribute monthly FSA/COBRA funding reports for accounting team.
• Participate in special projects as needed, support annual benefits open enrollment process.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong technical and analytical skills
• Excellent written and verbal communication skills
• Knowledge of job classification, FLSA and wage & hour laws
• Ability to work independently, as well as coordinate with colleagues in multiple locations.
• Collaborative team member with excellent organizational and problem-solving skills
• Experience with working independently, prioritizing workload, and being flexible to change.
• Ability to maintain confidentiality and handle sensitive information appropriately.

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• Associate’s degree in Business, Finance, Human Resources or related discipline, or equivalent combination of training and experience. Bachelor’s degree preferred.
• Minimum of 2 years’ experience with payroll and benefits administration. Experience processing payroll for multiple entities/company IDs strongly preferred.
• Experience working with ADP Workforce Now required.

PHYSICAL WORKING REQUIREMENTS:

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.