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Role Description

The Regional Area Manager is responsible for overseeing a team of Field Operations staff across a multi-state or large single state territory. This role drives operational excellence, strategic account growth, and cross-functional alignment to support EverDriven’s mission of providing safe and reliable transportation for students. The Regional Manager plays a key leadership role by ensuring regional teams are delivering consistent, high-quality service, executing client success strategies, and maintaining contractual compliance.

Responsibilities

• Lead and manage a team of Senior Account Managers, Account Managers, and operational support staff across a designated region.
• Contribution margin responsibility for your region – ensure controllable costs are managed to budget and partner with sales to meet regional revenue targets.
• Serve as the senior regional point of contact for escalations, strategic planning, and high-level client relationships.
• Accountable for the performance of key accounts within the region, ensuring contract adherence and client satisfaction.
• Partner with Sales and Customer Success to drive new business and growth of existing accounts.
• Develop and execute territory-level business plans focused on safety, service quality, operational efficiency, client retention, and revenue growth.
• Coach and mentor team members, fostering a culture of accountability, collaboration, and continuous improvement.
• Partner with internal departments (Operations Center of Excellence, Compliance, Safety, Product, Business Process Improvement, and Customer Support) to deliver integrated solutions to clients.
• Analyze key metrics and data to identify trends, areas of improvement, and opportunities for innovation.
• Oversee and manage service providers to ensure consistent high-quality service delivery via their fleet of drivers.
• Lead regional responses to service disruptions, client concerns, and provider issues, ensuring timely resolution and proactive communication.
• Ensure compliance with all regulatory and contractual obligations, including safety and HIPAA-related standards.
• Participate in strategic planning and company initiatives as a regional representative.

Qualifications

• Bachelor’s degree required; Master’s degree or equivalent business experience preferred.
• 7+ years of experience in client services, operations, or logistics, with at least 5 years experience in a leadership role.
• Experience leading multi-site operations.
• Demonstrated success in managing large, distributed teams and overseeing complex service operations.
• Proven ability to build and grow client relationships at senior levels.
• Strong analytical, strategic thinking, and decision-making capabilities.
• Data driven tactical and strategic decision-making capability.
• Passionate about working in transportation and logistics.
• Exceptional leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Office, CRM platforms, and data analysis tools.
• Valid Driver’s License.
• Must pass a background check and drug screening as a condition of employment.
• Regular travel throughout the region required.

Benefits

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program