• Establish and maintain strong relationships with key stakeholders within CDW and clients • Understand client business objectives, challenges, and expectations to ensure alignment of services with their needs • Assist in leading the end-to-end cycle of professional services engagements, including consultation, service design, implementation, integration, management, and support • Support in defining project scopes, set timelines, and ensuring that projects are executed efficiently and effectively • Mentor a team of sales professionals, pre-sales services consultants and project managers, fostering a culture of collaboration, accountability, and continuous improvement • Collaborate with clients and pre-sales to design tailored service solutions that meet their specific needs and objectives • Provide support in establishing key performance indicators (KPIs) to measure engagement success and client satisfaction • Monitor AOR services financials and foster continuous improvement metrics • Proactively identify potential risks associated with service delivery and develop mitigation strategies to address them • Identify opportunities for upselling and cross-selling additional services within existing accounts