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Role Description

As a Servicing Specialist at Lower, you will oversee the accurate and timely transfer of newly originated loans to interim servicing and sub-servicers, managing the full service release lifecycle from initiation through completion. This position safeguards data integrity between origination and servicing platforms, partners with sub-servicers to resolve discrepancies, facilitates escrow and fund transfers, manages notice of transfer communications, and supports repurchase and servicing transfer activities in accordance with investor and regulatory requirements.

• Generate and transmit new loan boarding files from Lower’s origination platform to interim servicing and applicable sub-servicer(s).
• Validate and reconcile loan boarding data to ensure accuracy, completeness, and compliance prior to submission.
• Upload and confirm receipt of new loan data within the interim servicing platform.
• Submit corrected or supplemental loan boarding files based on sub-servicer feedback.
• Serve as a point of contact for sub-servicers’ new loan boarding inquiries and resolve data discrepancies in a timely manner.
• Prepare and transmit service release data files to the interim servicing platform.
• Generate and deliver Notice of Transfer data files from Lower’s origination system to the designated print vendor.
• Prepare new loan escrow wire requests and ensure timely funding of escrow balances.
• Review and clear forward payment tasks within the interim servicing platform.
• Prepare check and wire requests to forward borrower funds to the new servicer.
• Coordinate servicing transfers, repurchases, and scratch & dent (S&D) loan sales with sub-servicers and internal stakeholders.
• Provide requested documents and payment histories to new servicers to support servicing transfers.
• Update MERS Servicer Organization IDs on retained loans to ensure accurate registration.
• Support additional servicing operations functions and special projects as assigned.

Qualifications

• 1-2 years of mortgage industry experience, ideally within loan servicing, loan boarding, or post-closing roles.
• Hands-on experience with mortgage origination and/or servicing platforms such as Encompass, MSP, Willow, or other servicing platforms.
• Basic proficiency and comfortability working within Excel.
• Strong communication skills with the ability to clearly convey loan-level details, respond to sub-servicer inquiries, and document servicing actions accurately.

Requirements

• Detail-Oriented & Accurate: Produce accurate work and validate loan data across systems. Identify discrepancies early and ensure compliance with servicing and regulatory requirements.
• Deadline-Driven Self Starter: Manage priorities effectively in a fast-paced environment, meeting critical boarding and service release timelines. Take initiative to resolve issues and proactively follow up to keep processes moving forward.

Benefits

• Extended benefit offerings including medical/dental/vision, parental leave, life insurance, short- and long-term disability.
• Paid holidays and paid time off.
• 401K with company match.
• Discount on home mortgage refinances or purchase.