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Role Description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

This position supports information technology applications through planning, design, implementation, maintenance, and optimization. Responsibilities include:

• Troubleshooting Beaker/LIS incidents
• Analyzing workflows
• Monitoring and resolving interface errors
• Performing low to moderate complexity system build and configuration to ensure reliable and efficient application performance

We regularly conduct learning and growth sessions focused on Beaker workflows and other tools such as Outlook and ServiceNow. In addition, we host mini knowledge-sharing sessions where team members present their work and share insights from their experiences. These sessions foster continuous learning and help expand both technical expertise and practical knowledge across the team.

A caregiver who excels in this role will:

• Participate in feasibility analysis, estimating, planning, designing, developing, prototyping, building, testing, implementing, quality assurance evaluation and modification of automated systems
• Recommend solutions to enhance system functionality
• Collaborate with system users and other IT professionals to evaluate, plan, design, implement, and provide ongoing optimization and preventative maintenance support for Beaker/LIS applications
• Gather, validate, and translate technological requirements into design and development specifications while providing Beaker/LIS product management
• Analyze, design, and build workflows to meet the needs of Beaker/LIS users
• Analyze and diagnose Beaker/LIS related system problems, identify root cause, and then solve the problem or escalate issues to other appropriate IT staff when outside area of responsibility or expertise
• Coordinate moderate complexity of Beaker/LIS projects
• Assume on-call responsibilities as required
• Other duties as assigned

Qualifications

• Associate's Degree in Information Technology, Computer Science or related field
• Four years of implementation, support and management of computer-based information systems experience preferably in a health care or lab environment or four years of clinical experience in a role utilizing the systems supported by this position (Epic, Beaker, LIS)
• OR Bachelor's Degree and two years of clinical or implementation, support and management of computer-based information systems experience preferably in a health care or lab environment
• OR High School Diploma/GED and six years of clinical or implementation, support and management of computer-based information systems experience preferably in a health care or lab environment

Requirements

• Experience typically supported by a license in a medically related field such as nursing, respiratory, lab, or technical certification in a related field
• Certification/proficiency in one or more Epic applications
• Beaker/LIS implementation or support experience
• Beaker certification/proficiency or other Lab Informatics System certification
• *For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date

Benefits

• Ability to perform work in a stationary position for extended periods
• Ability to travel throughout the hospital system
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information

Physical Requirements

• Follows Standard Precautions using personal protective equipment as required for procedures