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Role Description

We are seeking a highly organized and customer-focused Service Coordinator to join our remote team. The Service Coordinator plays a key role in ensuring efficient service delivery by managing schedules, coordinating field personnel, and serving as the primary communication liaison between clients and internal teams.

This is a fully remote position; however, candidates must reside within the United States and hold valid U.S. work authorization.

• Coordinate and schedule service appointments and field technicians
• Act as the primary point of contact for customer inquiries and service requests
• Monitor job progress and ensure timely completion
• Maintain accurate service records in internal systems
• Communicate updates, delays, and resolutions to customers
• Collaborate with operations, billing, and technical teams
• Prepare reports and track service performance metrics
• Handle escalations professionally and efficiently

Qualifications

• Must reside in the United States
• Must have valid U.S. work authorization (no sponsorship available)
• 2+ years of experience in service coordination, dispatching, customer service, or administrative support
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Proficiency with CRM systems and Microsoft Office/Google Workspace
• Ability to multitask in a fast-paced environment
• Reliable high-speed internet connection and dedicated home workspace

Requirements

• Experience working in a remote environment
• Background in field service, maintenance, logistics, or technical support industries
• Familiarity with scheduling or dispatch software

Work Schedule

• Monday through Friday
• Standard business hours aligned with U.S. time zones
• Occasional overtime may be required

Benefits

• Performance-based bonus opportunities
• Health, dental, and vision insurance
• Paid time off and company holidays
• 401(k) with company match
• Professional development opportunities