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Role Description

As the Take 5 Oil Change organization continues to grow, the need for well-trained leaders to step into role and guide our growth will continue to accelerate. The Development Training Facilitator is responsible for delivering training and learning programs that facilitate the growth, development, and preparedness of our field leaders. This position requires a natural leader with a passion for learning and facilitation, the confidence to guide leaders through the learning process, and some experience in designing and facilitating leadership development programming in a results-driven customer-service oriented environment.

• Program facilitation virtually and in person (some travel required).
• Content creation assistance for future development programs.
• Ensure content adheres to industry leading adult learning principles, fostering active participation, critical thinking, and behavior change.
• Deliver leading-edge development programs with an engaging and holistic approach that brings out the leader in every person; emphasize self-awareness, exposure to real-world problems, and connections to people.
• Assist in designing and developing learning programs and content in various formats and channels (online courses, live online learning, instructor-led sessions, webinars, and social learning, etc.).
• Track program participants' attendance, participation, and engagement throughout the duration of the program.
• Partner with field leaders to determine program graduation eligibility, post-graduation development plans, and plans for those not eligible to graduate.
• Provide exceptional customer service and ensure we create exceptional value for all our stakeholders: our team, program participants, field leaders, and Take 5 department leaders.
• Assist in working with a range of stakeholders to identify opportunities, understand learner needs, and ensure the delivery of relevant and impactful content.
• Assist in gathering input, feedback, and insights for actionable program improvement and expansion.
• Assist in completing and communicating cross-functionally regarding the evaluation framework used to assess effectiveness and impact of learning initiatives on participant awareness, knowledge, attitudes, and behaviors.
• Oversee data collection, analysis, and reporting to measure program nominees eligibility requirements, program outcomes and achievements.

Qualifications

• Bachelor's degree or equivalent experience in Education, Human Resources, English, Organizational Development, Social Sciences, or a related field.
• 3+ years of proven experience in facilitating in-person and virtual impactful field-based learning strategies, ideally within a hospitality setting.
• Strong facilitation skills in both live in-person and live-virtual environments, able to problem-solve, analyze, and effectively deliver high quality work.
• Deep understanding of leadership principles and the specific and nuanced challenges for development of unit level or field-based professionals, coupled with knowledge of effective leadership development practices.
• Proactive, autonomous, collaborative, and resourceful.
• Experience optimizing a range of learning management technologies, e-learning tools, and virtual learning platforms.
• Experience working with Microsoft Office Suite, including Word, PowerPoint, and Excel, as well as Canva.
• Exceptional interpersonal skills to engage with diverse groups of stakeholders across various sectors and backgrounds.
• Analytical mindset to measure learning outcomes, assess impact, and make data-driven decisions.
• Commitment to the values of Bold, Inclusive, Fun, Meritocracy, and Integrity.
• Experience working on a remote and agile team.
• Passionate brand ambassador for the mission and values of Driven Brands.

Requirements

• Compensation Range: $70,200.00 - $125,400.00
• Compensation Frequency: Annual
• Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience.
• Supplemental pay types may include commissions or bonus incentives, depending on the role.
• Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.
• Get early access to 50% of your earned wages at any time through our myFlexPay program.