This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Patient Service Center Representative II is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to both Financial Clearance and Scheduling of a patient.

• Adherence to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling, and other identified financial clearance related duties.
• Full scheduling duties.
• May be assigned to complex pre-registration.
• Expected to develop a thorough understanding of assigned function(s).

Qualifications

• High school diploma or GED required.
• Two plus years of college preferred (two years in a professional, customer service-driven environment may substitute for two years of college).
• Completion of related medical certification program preferred.
• Telephone/call center experience preferred.
• Pre-registration and/or scheduling experience preferred.
• 2-3 years of customer service experience preferred.

Requirements

• Ability to work in a production driven call-center environment.
• Familiarity with working with dual computer monitors.
• Basic typing ability.
• Working knowledge of Windows based computer environment.
• Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously.
• Extensive multitasking ability.
• Strong written and verbal communication skills.
• Must obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off (vacation & sick leave) – minimum of 12 days per year, accruing at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance program, Employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.