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Role Description

The Director, Client Partner will manage and grow strategic pharmaceutical accounts. This person will serve as the primary point of contact for senior client stakeholders and will be responsible for retention, growth, and overall account health. You’ll work closely with Delivery, Sales, Product, and Finance to ensure we’re delivering on commitments while identifying new opportunities to expand the partnership.

• Leading day-to-day ownership of strategic pharma accounts
• Building and maintaining strong executive-level client relationships
• Developing and executing account plans focused on retention and growth
• Driving regular governance meetings and executive reviews
• Identifying and advancing upsell and cross-sell opportunities
• Leading renewal planning and supporting commercial discussions
• Partnering with Delivery teams to ensure performance against commitments and SLAs
• Aligning internal teams to client priorities and regulatory expectations
• Supporting implementations and ongoing lifecycle management
• Monitoring revenue outlooks and flagging commercial or contract risks early
• Bringing pharma industry knowledge and regulatory awareness (FDA, GxP) into client conversations
• Sharing market insights internally to support account and solution strategy

Qualifications

• Demonstrate 10+ years of experience managing enterprise client relationships
• Lead complex pharmaceutical or life sciences accounts with strong retention and growth results
• Build credibility with executive stakeholders
• Drive renewal and expansion strategies across multi-million-dollar portfolios
• Navigate contracts, SLAs, and commercial discussions confidently
• Partner effectively across Delivery, Sales, Product, and Finance teams
• Analyze account performance and recommend practical solutions
• Hold a Bachelor’s degree or equivalent experience
• Travel as needed to support client relationships

Benefits

• Comprehensive plans tailored to your needs, effective from day one
• Robust programs to help you secure your financial future
• Access to a wide range of discounts on merchandise, services, travel, and more
• Paths for advancement within a global organization
• Learn while you earn with award-winning learning platforms
• Competitive PTO packages to help you recharge
• Join an award-winning culture that values diversity and inclusion