• Serve as the primary relationship owner for assigned DeductionsLink CPG clients • Lead client onboarding and establish operational alignment • Deliver monthly and quarterly performance reporting, including deduction trends, aging insights, and SLA adherence • Lead Quarterly Business Reviews (QBRs) with client finance and AR leadership • Proactively monitor account health, identify risks to retention or performance, and drive cross-functional resolution to protect and expand client relationships • Partner closely with AR Services to ensure consistent service delivery • Act as escalation point for client concerns or service gaps • Identify opportunities to improve client processes and enhance value realization • Collaborate with Product and Data teams to communicate client feedback and enhancement requests • Analyze deduction activity, aging trends, and dispute data to validate service performance and partner with AR Services on continuous improvement initiatives • Maintain accurate documentation of client interactions, action plans, and reporting