At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
EAP Specialist
Location
United States
Posted
13 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
OptumHealth Behavioral Solutions has multiple opportunities for Employee Assistance Program Counselors. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers.
The schedule is Thursday - Monday, 5PM - 1:30AM CST. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
- Answer inbound calls for EAP and Behavioral Health
- Assessment and triage, short-term problem resolution, authorization and referrals for routine and crisis callers
- Provide solution focused consultation to assist member with issue resolution
- Determine member eligibility and benefit coverage and triage as appropriate
- Update and enter clinical notes in care management database
Qualifications
- Master's Degree in Counseling, Psychology, Social Work, or related field
- 3+ years of clinical experience, post-master's degree
- 2+ years of experience using Windows PC applications, including the ability to type and navigate multiple systems while using multiple screens
- Dedicated, distraction-free work space and access to high-speed internet at home (cable broadband, DSL, or fiber)
Requirements
- CEAP (or eligible to obtain)
- Call Center experience
- Experience supporting an Employee Assistance Program
- Dual diagnosis experience (behavioral health and substance use disorders)
- Risk management experience
- Demonstrates excellent communication skills, written and verbal
- Proven ability to multitask and manage competing priorities in a fast-paced environment
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Job Requirements
- Master's Degree in Counseling, Psychology, Social Work, or related field
- 3+ years of clinical experience, post-master's degree
- 2+ years of experience using Windows PC applications, including the ability to type and navigate multiple systems while using multiple screens
- Dedicated, distraction-free work space and access to high-speed internet at home (cable broadband, DSL, or fiber)
- CEAP (or eligible to obtain)
- Call Center experience
- Experience supporting an Employee Assistance Program
- Dual diagnosis experience (behavioral health and substance use disorders)
- Risk management experience
- Demonstrates excellent communication skills, written and verbal
- Proven ability to multitask and manage competing priorities in a fast-paced environment
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Senior Accountant (Remote in US)
Logical Media GroupWe craft exceptional digital experiences for people to transact, connect, and explore.
Company Overview:Our client is a well-established and respected accounting firm that operates fully remotely, providing personalized, high-quality financial services to a diverse range of clients, including startups in the technical/software industry a...
Senior Accountant (Remote in US)
Logical Media GroupWe craft exceptional digital experiences for people to transact, connect, and explore.
Company Overview:Our client is a well-established and respected accounting firm that operates fully remotely, providing personalized, high-quality financial services to a diverse range of clients, including startups in the technical/software industry a...
Strategic partner for U.S. Federal Public Safety clients driving software value realization
Director of Customer Success driving partner lifecycle on Lucra's platform
