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Role Description

This is an exciting opportunity in Celestica’s Hardware Platform Solutions (HPS) to make a positive impact and be part of a rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience (CX) organization and will be empowered and responsible for troubleshooting and resolving customer technical issues arising from Customers' networking (primarily in Switching and Network Security), storages, servers software with a focus on SONiC related issues. The role is a technically hands-on one.

• Engage with customers to understand their topology and provide suggestions
• Answer questions and review configurations
• Troubleshoot issues
• Participate in pre-sales activities, assisting Sales Engineers and Business Development teams
• Author Application Notes or Field Alerts for customer consumption
• Travel requirements may be up to 10% of the time

Qualifications

• Experience on SONiC network operating system and FRR stack
• Experience in designing, configuring, troubleshooting, optimizing network hardware, topologies and deployments (DC/Enterprise/Campus)
• Deep understanding of networking concepts, architecture, topology, and network protocols including but not limited to BGP, OSPF, ISIS, VXLAN, EVPN, IGMP, DHCP, BFD, VRF, Authentication (RADIUS/TACACS), Network Management protocols, NAT, Multicast, QoS (RoCE/DSCP), ACL, ZTP, Telemetry, Monitoring/Analytics
• Deep understanding of Switching/Network Security/Routing hardware architecture
• Proficiency in Linux
• Experience in C and scripting languages like Python/Go is a major plus
• Direct customer interface experience
• Experience in writing technical documentation (e.g., Application Notes, FAQs, Installation Guides, User manual, Troubleshooting Guides)
• Ability to work on a rotation basis on weekends, holidays and during off business hours to coincide with North America and Europe working hours

Requirements

• Ability to travel up to 10% of the time (both domestic and international)

Benefits

• Comprehensive health insurance
• 401(k) with company match

Company Description

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges.

• Leader in design, manufacturing, hardware platform and supply chain solutions
• Global expertise and insight at every stage of product development
• Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries