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Role Description

Project Managers lead and execute projects in support of Granicus’ suite of Software as a Service (SaaS) solutions. We do this through specialized teams of digital communicators and legislative experts. Strong candidates have a proven track record of successfully managing projects for government clients, as well as demonstrated leadership capabilities.

• Manage complex mission driven projects for public sector clients
• Own the project scope, timeline, and budget
• Responsible for coordination of cross-functional teams to best serve Granicus customers
• Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables
• Leverage company standard processes and tools for executing, tracking, and billing projects
• Serve as an innovator to strengthen the value of Services projects and to expand offerings
• Provide expertise as a trusted advisor to internal resources, customers and partners
• Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices
• Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities
• Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects
• Survey and analyze customer satisfaction of projects delivered by department
• Enlist internal stakeholders to help navigate within a customer organization and manage escalations

Qualifications

• Minimum of 3 years of experience overseeing complex projects
• Experience managing projects and working with distributed/remote teams
• Experience and/or enthusiasm for public service, citizen engagement, legislative processes, and communication
• Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables and personnel
• Enjoy managing simultaneous projects in a fast-paced environment
• Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback
• Demonstrated project management experience, or any equivalent combination of education and work experience
• Proficient use of CRM solutions (Salesforce preferred)
• Proficient use of project management solutions
• Proficient use of Microsoft Office solutions (Word, Excel, PowerPoint)
• Possess superior communication (oral and written) and analytical skills

Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Benefits

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee population.