WorkFusion
AI agents purpose-built to fight financial crime.
Customer Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2010H1B SponsorCompany SiteLinkedIn
Location
New York
Posted
44 days ago
Salary
$75K - $95K / year
Bachelor Degree2 yrs expEnglish
Job Description
• Act as WorkFusion’s bridge between Global Support and Production Support teams
• Develop success plans for customers
• Prioritize and drive resolution on escalated customer issues
• Promote two-way communication and keep customers informed of ticket progress
• Work with Product/R&D managers to identify and resolve issues
Job Requirements
- 2-4 years in a customer facing services role (consulting or account management)
- Bachelor's degree required
- Business or technical degree preferred
- Software industry experience a plus
- Functional domain expertise with Technical Support
- Proven ability to collaborate and build strong relationships with customers
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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