• Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community. • Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, update documentation and author technical guides in service of customers. • Regularly meet or follow-up with LiveKit customers to ensure their continued success on the platform. • Collaborate closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations.