Director, Technology Customer Success
Location
Illinois + 2 moreAll locations: Illinois, New York, Texas
Posted
19 hours ago
Salary
$123K - $150.7K / year
Bachelor DegreeEnglish
Job Description
• Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers
• Managing and reporting delivery risks and issues
• Managing user acceptance testing and release plans
• Managing communications with stakeholders, business transition team, and business and IT management
• Maintaining thorough understanding of product features and functionality
• Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering
• Ensuring positive account and client sentiment
• Supporting BAU processes with accounts and clients to build long term relationships for continuous improvements in analytics space
Job Requirements
- IT Project management w/concentration on software delivery management
- Demonstrated expertise in CRE applications
- Business analysis and requirements gathering
- Cross functional team coordination
- Relationship management and communications
- Proven ability to navigate in a large matrix organization
- Excellent attention to detail
- Self-motivated, able to set priorities and work autonomously
- Customer service focus
- Knowledge of real estate industry preferred.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay