Alorica

The role involves assisting clients' customers by addressing concerns, providing support, and resolving issues encountered during product or service use. Responsibilities also include documenting call information, updating customer records, and upselling new or enhanced services to existing customers.

The Contracts Specialist III facilitates the overall contracting process, including review, drafting, negotiation, execution, and data management for all client and procurement contracts. Key duties involve performing initial reviews, verifying compliance, drafting/revising legal documents like MSAs and SOWs, and assisting with negotiations and execution.