Ascend

The manager will lead 3-4 Team Leads across client service, ticketing, trip fulfillment, and process management, providing daily coaching and ensuring five-star treatment for clients during their shift. They will also be responsible for driving process excellence by submitting documented improvements monthly and solving systemic inefficiencies.

This role involves personally handling VIP and high-complexity travel clients while leading and coaching a team of 3-5 Client Service Members to ensure five-star service delivery at scale. Key duties include mastering complex travel optimization, maintaining high SLA adherence, and supervising all team communications and searches during shifts.