BATH MAKEOVER BY SHUGARMAN'S, INC.

The role involves generating sales opportunities by engaging potential clients over the phone, converting leads into loyal customers, and responding promptly to incoming inquiries. Responsibilities also include following up with customers, confirming sales appointments, and accurately recording and updating customer information within the sales funnel.

The Digital Engagement Agent will monitor and respond to customer inquiries, messages, comments, and reviews across various digital platforms like Yelp and Facebook, ensuring timely and professional interactions. Key duties include resolving customer concerns, engaging proactively with the online community, maintaining brand voice, and reporting customer feedback to the team.