Center for Open Science

The User Support Specialist will manage user relationships, address inquiries, and provide triage support for technical issues, coordinating resolutions with product, engineering, and QA teams. This role also involves cultivating community relationships, assisting in documentation development, and reporting on user support trends.

About the role As the User Support Specialist, you will play a crucial role in ensuring an excellent user experience for OSF users, supporting the Product team by managing user relationships, addressing inquiries, and providing triage support for technical issues. You will assist...