FEDlogic, LLC

The Client Success Manager will build and maintain strong client relationships, acting as the key point of contact to understand needs, offer tailored solutions, and ensure client satisfaction and engagement. This involves regular communication, proactive issue resolution, and utilizing data to forecast intervention needs.

The Triage Team Lead oversees daily intake operations, ensuring consultation requests are reviewed, prioritized, documented, and routed correctly to Experts in compliance with standard processes. This working-leader role involves carrying a case load while coaching staff, managing queues, and escalating complex cases during the CRM transformation.

Title: Triage Team Lead Location: Remote Employment Type: Full-time Exempt The Triage Team Lead is responsible for overseeing daily intake operations for FEDlogic’s employee-facing Triage Team. This role ensures that incoming consultation requests are reviewed timely, prioritized...