First National Bank
Remote Jobs
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
4 Jobs
Bilingual Customer Care Sr. Specialist, Credit Card $21hr + 10% Lang Diff
First National BankFNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
This role serves as the first point-of-contact for customers, handling inbound and outbound calls to address inquiries, manage accounts, and resolve banking issues. Key duties include processing service requests, providing product information, ensuring compliance, and maintaining accurate interaction documentation.
Customer Care Sr. Specialist, Credit Card $21hr (Omaha/Kearney/Yankton/Greeley)
First National BankFNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
This role serves as the first point-of-contact for customers, handling inbound and outbound calls to address inquiries, manage accounts, resolve issues, and provide information on bank products and services. Key duties include verifying customer identity, processing service requests, offering basic technical support, ensuring compliance, and documenting all customer interactions accurately.
Sr. Specialist, Fraud & Non Fraud Investigations
First National BankFNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
The Senior Specialist will communicate with customers regarding fraud or billing errors, determine dispute validity, and conduct in-depth investigations to identify suspects. This role also involves contacting law enforcement, submitting Suspicious Activity Referrals, and understanding chargeback life cycles for major card networks.
Sr. Manager, Commercial Payments Implementations
First National BankFNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
The Senior Manager is responsible for defining and executing the enterprise implementation strategy for Commercial Payments partners and clients, owning the end-to-end implementation lifecycle to ensure efficient onboarding and accelerated adoption. This role involves leading and developing the Implementations organization, establishing scalable operating models, and acting as a key strategic partner across various internal departments.
