GESA CREDIT UNION

The RPA UiPath Developer II is responsible for designing, developing, implementing, and documenting Robotic Process Automation solutions using the UiPath platform to reduce team member workload. This role also contributes to tactical process improvement initiatives aligned with organizational goals as part of the Process Improvement/Quality Assurance team.

The Member Contact Center Representative provides exceptional service to members via phone, focusing on effective communication, troubleshooting, and deepening member relationships while adhering to established policies. This role involves meeting or exceeding performance metrics, quality scores, and member satisfaction scores by demonstrating expertise in all products and services.

The Member Contact Center Representative provides exceptional service via phone and email by handling general inquiries, performing account maintenance, and resolving member issues with urgency and expertise. This role involves meeting key performance indicators, identifying opportunities for product referrals, and maintaining knowledge of credit union policies and regulations.