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The role involves developing strategic account relationships, understanding client business goals and challenges deeply, and aligning automation and factory solutions resources to meet those needs. Responsibilities include growing and retaining business within existing strategic accounts while also identifying and landing new strategic partnerships.

The specialist will manage a portfolio of customer accounts, focusing on timely collections and delinquency reduction through conducting collection calls and written correspondence. Key duties also involve providing responsive customer service for billing inquiries, resolving payment discrepancies, and maintaining accurate account postings.