IHG

This role directs hotel performance for a portfolio in the Americas, collaborating with owners and operators to improve operational and commercial metrics through documented strategies and on-site support. Responsibilities include leading strategic business reviews, conducting performance consulting, deploying specialist support for complex issues, and driving measurable improvements in guest experience and compliance.

Cultivate system growth and drive portfolio performance through relationships with and support to owners of IHG’s upscale brands, and strategic hotels and management companies. Provides strategic direction and support to maximize franchise hotel revenue and service performance ...

Direct hotel performance for a pre-determined portfolio within the Americas region supporting the RVP at priority hotels, markets and focus brands to improve the overall hotel metrics. Required to work in the field alongside the hotel, owner and operator teams to improve operatio...

Provide consulting across all areas of guest experience and operations (e.g., product/quality, service, F&B, people tools/processes) when deployed by Franchise Performance Support (FPS) team. Drive hotel performance as the primary resource for high level specialized/technical kno...

Your day to day: Serve as primary point of digital marketing contact for on-property General Managers, Directors of Sales & Marketing, and Directors of Revenue Management. Effectively manage the property-level digital and restaurant/bar marketing budget for guest acquisition, ret...

Co-project manage, along with Design Review Manager, an assigned territory of franchised Property Improvement Plan (PIP) renovation projects. Serve as recognized architectural, design and construction expert for a segment of mid-scale IHG brand hotels. Manage all on-site PIP reno...