International SOS

The Bilingual Service Delivery Manager leads and manages the daily operations of the Service Delivery team for travel and lifestyle services in English and French, focusing on delivering exceptional client experiences and meeting business goals. This role involves coaching high-performing remote teams, driving operational excellence, developing SOPs, and ensuring adherence to quality and contractual commitments.

Agents will manage inbound customer requests via phone, email, and chat, providing timely and accurate support for lifestyle services, travel coordination, and loyalty program benefits. Responsibilities include documenting interactions, managing cases within company systems, and collaborating with internal teams to ensure smooth service delivery.

Agents will manage inbound customer requests via phone, email, and chat, providing accurate and timely support for lifestyle services, travel coordination, and loyalty program benefits. Responsibilities also include documenting interactions, managing cases within company systems, and collaborating internally to ensure smooth service delivery.

This is a newly created permanent position. The Bilingual Service Delivery Manager is responsible for leading and managing the day-to-day operations of the Service Delivery team across travel and lifestyle services in both English and French. This role ensures the delivery of exc...