Miratech

The role involves providing incident response within defined SLAs, troubleshooting production issues, and performing root cause analysis for mission-critical contact center environments. Responsibilities also include managing Amazon Connect configurations, contact flows, bots, and integrations with various AWS services.

The role involves coordinating and executing release planning, development, testing, and deployment of IVR enhancements across multiple agencies. Responsibilities also include designing and building call flows, integrating backend systems via APIs, and managing NICE Business Units.

Principal Software Engineer designing VoIP systems at Miratech

The Principal Software Engineer/Architect is responsible for designing and leading the development of next-generation communication and data processing platforms, serving as the technical authority for VoIP recording systems and distributed data pipelines. Key tasks include architecting VoIP recording solutions using C++ and Node.js, designing scalable data pipelines using Java and Python, and leading modernization initiatives using containerization.

The Principal Software Engineer/Architect is responsible for designing and leading the development of next-generation communication and data processing platforms, serving as the technical authority for VoIP recording systems and distributed data pipelines. Key tasks include architecting VoIP recording solutions using C++ for real-time media capture and implementing scalable backend services using Java and Python.

Senior Amazon Connect Developer leading digital contact center solutions

Amazon Connect Engineer designing advanced contact center solutions for AWS.

This role focuses on incident response and operational support within IT and contact center environments. The candidate should have strong experience in incident management, crisis handling, vendor coordination, and network or command center operations. Monitor system alerts, inf...

Designing user-centered IVR experiences for a global IT consulting company

Content & Localization Manager managing IVR audio prompt library for global clients