Mosaic Pharmacy

The representative acts as the frontline contact, handling a high volume of inbound and outbound calls to assist patients with understanding and navigating their medication regimens. Key duties include routing calls to appropriate staff, resolving routine inquiries, updating patient records accurately, and ensuring timely follow-up communication.

The representative will make an average of 120 outbound calls daily using call center technology to educate prospective patients about services, enroll them in the program, and schedule onboarding calls with pharmacy technicians. They must also handle inbound calls, track interactions in technology systems, and collaborate with providers to ensure a smooth transition for new patients.