MTM Transit

The Client Quality Lead manages day-to-day relationships with MTM Health clients concerning Quality Operations, acting as the client's internal advocate to ensure their needs and goals are met. This role involves facilitating transparent communication, representing Quality Operations in system migrations and complaint reviews, and coordinating internal stakeholders for issue resolution.

The Customer Care Representative acts as the frontline representative for MTM Health, primarily handling inbound calls from Members, Clients, and Facilities. Representatives should expect to manage 60 to 80 calls daily, with higher volumes occurring on Mondays.