XACT

Serve as a primary point of contact for customers, assisting them via phone, email, and live chat with product inquiries, order issues, and general support. Identify opportunities to enhance customer satisfaction through problem-solving, upselling, and cross-selling.

The role involves being a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and issue resolution. Responsibilities also include using active listening to understand needs, recommending solutions, ensuring smooth order processing, and maintaining accurate interaction records.

The specialist will serve as a trusted resource for customers via phone, email, and live chat, assisting with product selection, order questions, and issue resolution. Key duties include understanding customer needs, recommending solutions, ensuring smooth order processing, and maintaining accurate interaction records.

The specialist will serve as a trusted resource for customers via phone, email, and live chat, assisting with product selection, order questions, and issue resolution. They must use active listening to understand needs, recommend solutions, and ensure timely order processing while maintaining accurate records.

The specialist will serve as a trusted resource for customers via phone, email, and live chat, assisting with product selection, order questions, and resolving issues to ensure a smooth process. They must use active listening to understand needs, recommend solutions, and maintain accurate records of customer interactions while meeting performance metrics.

The specialist will serve as a trusted resource for customers via phone, email, and live chat, assisting with product selection, order questions, and issue resolution. They must use active listening to understand needs and recommend solutions while maintaining accurate records and meeting performance metrics.

The specialist will act as a trusted resource, assisting customers via phone, email, and live chat with product selection, order questions, and issue resolution by understanding their needs and recommending solutions. They must also maintain accurate records, communicate with other departments, and strive to enhance the customer experience through thoughtful interactions.

The specialist will serve as a trusted resource for customers via phone, email, and live chat, assisting with product selection, order questions, and issue resolution by recommending solutions that exceed expectations. They must maintain accurate records, communicate with other departments for timely processing, and strive to enhance the customer experience through thoughtful upselling or problem-solving.

This is a remote position. XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state. What You’ll Do: ● Be a trusted resource for customers, assisting them via phone, email, and live chat with product s...

Customer Service Specialist providing remote client support