Navan

Support travelers' needs by providing exceptional travel assistance, managing bookings, and ensuring customer satisfaction through effective communication.

Lead cross-functional efforts to ensure client support meets or exceeds expectations. Manage escalations, align Sales/CS with Support, standardize reporting and metrics, recommend process improvements, and use data-driven insights to improve customer experience and meet SLAs.

The SVP will lead and transform Navan's global customer service operations, focusing on strategy, technology deployment, and building high-performing teams to enhance customer satisfaction and operational excellence.

Senior Manager of Client Experience ensuring quality customer service in Travel Industry

Frontend Architect shaping Navan's frontend infrastructure and developer experience

SVP of Global Operations & Services leading customer-focused organization at Navan