Quo

This role is responsible for defining and owning the company's AEO (Answer Engine Optimization) and SEO strategy to ensure visibility when small business owners seek solutions via AI engines and search. The director will build content strategies, own the conversion layer across organic content, and develop a measurement framework focused on organic customer acquisition.

Own the design, execution, and ongoing optimization of the CX Quality Assurance framework across various Customer Support teams. Lead weekly and monthly QA reviews and recommendations using Zendesk AutoQA and related tools Analyze all relevant data to surface root causes and perf...