Red Cup IT, Inc.

The MSP Service Desk Manager will lead and develop the service desk team, overseeing all day-to-day support operations to ensure high-quality service delivery for managed services clients. This includes owning service desk processes, monitoring metrics, and managing escalation paths to maintain SLA compliance.

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization's IT infrastructure. Technical Support Provid...