REI (Recreational Equipment Inc.)

The representative will assist customers by taking inbound phone calls, applying knowledge of the outdoors and REI products to provide guidance and authentic experiences. This role involves interacting with customers, using de-escalation techniques, creativity, and effective problem-solving to find positive solutions.

The representative will assist customers and members by taking inbound phone calls, applying product knowledge, and providing guidance and authentic experiences. This role requires interacting with customers, using de-escalation techniques, and conducting online research to find positive solutions.