Resolv.Global

Agents will provide inbound customer support via phone and chat, assisting users with navigating and using consumer tax software, identifying issues, and applying correct support workflows. Responsibilities also include maintaining accurate case documentation and escalating complex cases following defined procedures.

Agents will provide inbound customer support via phone and chat, assisting users with tax software navigation and product usage while maintaining accurate case documentation. Responsibilities also include identifying issues, applying correct support workflows, and escalating complex cases following defined routing procedures.

Agents will provide inbound customer support via phone and chat, assisting users with tax software navigation and product usage while maintaining accurate case documentation. Responsibilities also include identifying issues, applying correct support workflows, and escalating cases outside the Tier 1 scope according to defined procedures.