Restaurant Technologies

Service Technicians are responsible for the installation and servicing of advanced equipment in the food service industry, including installing core products for new customers and assisting with training through troubleshooting. For existing customers, responsibilities include service, repair, and routine maintenance.

The Virtual Technician provides expert technical support by diagnosing and resolving complex customer issues remotely using in-depth knowledge of RT equipment. This involves guiding customers through troubleshooting steps to ensure efficient resolution without requiring an on-site visit.

This role drives a culture of safety, compliance, and environmental stewardship across multiple Eastern US locations by providing leadership and technical expertise to meet or exceed EHS standards. Key duties include leading EHS program implementation, conducting site audits, supporting incident investigations, and overseeing environmental programs.

The specialist will handle inbound technical service calls and provide phone support for external customers regarding specialized restaurant equipment. Key duties include troubleshooting issues, tracking customer communication in CRM software, and preparing daily/weekly/monthly call reports.