rockITdata

The Contact Center Specialist will serve as front-line support, handling referrals, inbound/outbound engagement, intakes, and case documentation for service members and veterans needing mental health care access. Key duties involve executing contact center procedures for case tracking, routing, escalation, and warm handoffs to coaches.

The coach will deliver personalized, evidence-based coaching via various communication channels to active duty service members, veterans, and others needing mental health support, addressing needs ranging from acute stress to disengagement risk. Key duties involve using structured documentation and coordinating warm handoffs or activating safety escalation protocols when necessary.

The Lead will provide analytical leadership and performance measurement support, ensuring contract compliance through data-informed reporting on service member engagement, coaching outcomes, and referral follow-through. Responsibilities include developing and maintaining dashboards, analyzing trends, collaborating with clinical teams, and preparing performance reports for the DHA.

The Data Catalog Specialist will manage metadata catalog operations, including data classification, tagging, and organization within enterprise repositories, while supporting intake form development and ensuring consistent metadata standards across all cataloged data assets. Key duties involve configuring SharePoint repositories, managing Power Apps intake forms, applying classification schemes, and supporting RBAC and security configurations.

rockITdata is seeking a highly skilled Data Architect to serve as a hands-on technical leader responsible for designing, implementing, and maintaining healthcare data interfaces and interoperability solutions. This role functions as both an architect and interface engineer, suppo...

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