Rotech Healthcare Inc.

This role primarily involves handling high-volume inbound calls for CPAP resupply orders, ensuring accuracy in product selection, order intake, and patient demographic verification. The representative also assists customers with basic sleep coaching, equipment maintenance reinforcement, and resolving mask fit issues.

This role primarily involves handling high-volume inbound calls for CPAP resupply, focusing on accurate new order intake, verifying patient and payer information, and processing related paperwork and tickets for timely fulfillment. The representative also assists customers with basic sleep coaching, equipment maintenance reinforcement, and resolving mask fit issues.

This position involves completing special projects assigned by the Billing Center manager or supervisor, ensuring efficient handling of all tasks. Key duties include reviewing manual re-billing audits for accuracy, contacting payers and patients, and documenting all work performed in designated systems.