The Achievement Network

The Help Desk Associate will provide in-the-moment support to internal staff and school partners via phone, email, and chat, ensuring they can fully leverage ANet’s products and services. They will also execute functional testing to ensure product reliability by testing software, identifying defects, and recommending improvements to internal teams.

The Instructional Content Writer creates high-quality, standards-aligned formative products for teachers and students, focusing on content development and design for ANet’s Compass product. Responsibilities include creating assessment content, developing instructional support materials, researching standards, and analyzing historical data to address common misconceptions.