MPF Federal is dedicated to delivering innovative solutions for a changing world.
Customer Service Representative – Appeals and Grievance
Location
United States
Posted
15 days ago
Salary
$15 - $17 / hour
Seniority
Senior
Job Description
Job Requirements
- High School Diploma / GED (or higher).
- 2+ years of healthcare claims benefits experience including researching claim denials.
- 1+ years of experience in a customer service environment.
- 1+ years Claims Appeal experience.
- Basic Proficiency in Microsoft Excel and Word (ability to create, edit, save, and send).
- Knowledge of TRICARE or Medicare (CMS) Policy and Processes.
- Ability to ask probing questions to identify underlying issues.
- Ability to think analytically.
- Time management and organizational skills.
- Issue resolution skills as well as the ability to interact with internal and external customers.
Benefits
- MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
- We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.
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