• Analyze usage patterns, adoption trends, and user behavior to identify "At-Risk" accounts before they churn. • Design and build high-impact Quarterly Business Review (QBR) decks that clearly demonstrate value (ROI) to Executives. • Translate complex data into simple, actionable insights for non-technical stakeholders. • Act as the "Data Detective" for our complex strategic accounts, investigating anomalies in usage or drop-offs in engagement. • Partner with Customer Success Managers to define success metrics for new pilots and track progress against them. • Develop and maintain the "ROI Calculator" methodology, ensuring our value assumptions remain defensible and grounded in data. • Build and maintain intuitive dashboards in Tableau that allow CSMs to self-serve answers to common client questions. • Collaborate with the Data Engineering team to define requirements for new data tables or metrics needed for business analysis.