• Partner with program leadership, workstream owners, implementation teams, account management, and operations to drive adoption and long-term success of transformation initiatives. • Assess the impact of multiple workstreams across systems, processes, roles, and customer/member experience, and translate findings into actionable recommendations. • Develop, maintain, and execute a comprehensive change management strategy aligned to program phases, milestones, and evolving priorities. • Lead change impact and readiness assessments, identifying risks, gaps, and dependencies early. • Embed change management into PMO, product, engineering, operations, and implementation planning to ensure readiness is considered alongside delivery. • Establish regular touchpoints with workstream owners, senior sponsors, and cross-functional leaders to surface concerns, roadblocks, and readiness gaps. • Create and manage a master communication plan that delivers timely, consistent, and targeted messaging to internal teams. • Develop clear, audience-specific communications outlining changes, timelines, training expectations, and system impacts. • Partner with leadership to deliver transparent, consistent communication that reduces confusion, increases alignment, and supports teams through ongoing change. • Coordinate with operational leaders on SOP updates, training plans, and team readiness activities. • Identify, highlight, and share success stories to reinforce momentum and drive engagement throughout the program. • Provide regular reporting on change readiness, communication effectiveness, stakeholder sentiment, and upcoming change milestones.