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Role Description

We’re looking for a Mentor Lead to take charge of the day-to-day tasks and operations within the Mentor Team. The Mentor Lead is responsible for leading, managing, and developing the mentor team that supports new hires throughout their training period. This role ensures a structured, engaging, and high-quality onboarding experience by overseeing mentor performance, maintaining training standards, and acting as the primary bridge between mentors, trainees, and leadership.

The Mentor Lead plays a critical role in driving new hire success, accelerating time-to-productivity, and fostering a culture of support, accountability, and continuous improvement.

• Lead and coach the Mentor Team & support new hires during training.
• Conduct regular check-in’s, performance reviews, and constructive feedback sessions with mentors.
• Monitor mentor effectiveness and ensure consistency in training delivery.
• Manage mentor schedules and workload distribution.
• Identify skill gaps and implement development plans for mentors.
• Ensure new hire training programs are executed effectively and consistently among the mentors.
• Act as the main point of contact between mentors, training teams, and leadership.
• Assist in the Slack Training Channels with questions and tasks.
• Work closely with and report to the Clinical Ops Trainer to discuss the mentors and new hires.

Qualifications

• Prior mentoring experience
• Strong coaching and feedback delivery skills.
• Excellent communication and interpersonal abilities.
• Data-driven mindset with the ability to interpret performance metrics.
• Highly organized with strong problem-solving skills.

Requirements

• You are a leader who enjoys developing others and seeing them succeed.
• You’re energized by coaching, mentoring, and helping people build confidence in new roles.
• You balance empathy with accountability - you support your team while holding high standards.
• You’re highly organized and can manage multiple mentors, trainees, and priorities at once.
• You’re comfortable giving clear, constructive feedback and having performance-based conversations.
• You communicate clearly and confidently with both frontline team members and leadership.
• You thrive in a fast-paced environment where training cohorts and priorities may shift.
• You believe onboarding is not just an orientation — it’s the foundation of long-term success.

Benefits

• Full remote flexibility
• Direct impact you can measure
• Ability to grow within the company
• $100 monthly tech stipend
• Free Honeydew membership
• Direct access to new dermatology treatments
• 20% off Honeydew products
• Bi-monthly get-togethers
• Peer-to-peer recognition through Motivosity
• Health insurance & HSA match
• 401(k) retirement savings with employer match
• Unlimited time off

Our Process

• Submit Application
• Interview with Olivia Simmons, Clinical Operations Supervisor
• Interview with Chelsea Hibbard, Clinical Operations Trainer
• Offer