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Role Description

This is a remote position. The Helpdesk Representative serves as a key point of contact for questions, issues, and service-related concerns. This role is responsible for responding to requests, documenting issues, providing first-level support, and ensuring a positive service experience.

• Respond to incoming support requests by phone, email, or internal systems
• Document issues, questions, and service needs accurately
• Provide first-level assistance for general customer or internal support concerns
• Route more complex issues to the appropriate department
• Track open requests and follow up to ensure resolution
• Maintain clear and accurate service records
• Communicate updates professionally and in a timely manner
• Assist with general troubleshooting and information requests
• Support customers with order, account, or service-related questions
• Perform additional support and administrative duties as assigned

Qualifications

• High school diploma or equivalent required
• Previous customer service, helpdesk, call center, or support experience preferred
• Strong verbal and written communication skills
• Good problem-solving ability and professional phone etiquette
• Comfortable using computers and entering case notes accurately
• Ability to multitask and stay organized in a fast-paced environment
• Strong customer-focused mindset

Requirements

• High school diploma or equivalent required
• Previous customer service, helpdesk, call center, or support experience preferred
• Strong verbal and written communication skills
• Good problem-solving ability and professional phone etiquette
• Comfortable using computers and entering case notes accurately
• Ability to multitask and stay organized in a fast-paced environment
• Strong customer-focused mindset

Benefits

• Competitive pay
• Paid training
• Growth opportunities
• Supportive work environment
• Health, dental, and vision
• Paid time off and holiday