We are the leading operating system for multifamily communities worldwide.

Key Account Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 1,001-5,000Since 2003H1B SponsorCompany Site LinkedIn

Location

Arizona + 6 more

Posted

39 days ago

Salary

$17 - $27 / hour

Bachelor Degree3 yrs expEnglish

Job Description

• Provide advanced technical support to customers via phone, online, chat, virtual meetings and email • Verify issues before involving development teams • Work closely with the Product and Development teams to address clients' needs • Respond to all tasks in designated service level agreements and provide appropriate resolutions • Attend product sprint reviews and trainings • Review relevant updates on new and existing products • Provide root cause correction and ensure all facets of problems are evaluated to eliminate recurrence • Provide training to colleagues in real time and develop training materials

Job Requirements

3+ years' work experience in a technical support capacity providing B2B support to Enterprise level customers
Excellent technical, analytical and problem-solving skills for diverse issues in high-pressure, complex, multi-platform/system/vendor environments
Must demonstrate empathy and understanding to increase client satisfaction and task efficiency
Ability to learn software quickly and thoroughly
Ability to adapt quickly to change, think on your feet, communicate positively and work proactively
A proven passion for providing an exceptional customer experience
Motivated and proactive attitude while holding oneself accountable
Excellent professional, written and verbal communications skills
Experience in creating and providing training

Benefits

Flexible and transparent culture with remote and hybrid work options
Generous vacation time
Frequent company recharge days for work-life balance
Comprehensive medical, dental, and vision coverage, including fertility benefits
HSA/FSA options and employer-paid disability benefits
Access to 401(k) or similar retirement plans with employer matching
Wellness initiatives promoting physical and mental well-being
Access to an onsite gym at HQ
Mental health resources
Wellness challenges and employee assistance programs
Family-centric leave policies supporting new parents
Entrata Cares programs offering opportunities for volunteerism and charity events
Exclusive Previ cell phone plan and discounts on services or local business partnerships
Bi-annual swag drops for employees