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Role Description

We are seeking a Delivery Specialist to support service delivery for the Retiree Health Solutions Department by managing small to medium projects, coordinating with stakeholders, and ensuring timely completion of tasks. This role will monitor quality, identify process improvements, and adapt to changing priorities. Strong, professional communication is essential, as the position operates within a global and virtual environment.

• Support end to end enterprise service delivery including agent pre-onboarding, licensing, contracting, and certifications.
• Independently handle complex tasks such as escalations, report analysis, and communication to key stakeholders.
• Manage projects, coordinating with clients, carriers, third parties, and other company services.
• Build personal domain, plan, and regulatory knowledge through formal learning and on the job learning experiences.
• Participate in internal user acceptance testing and integration testing.
• Ensure SOPs for processing are up to date and match requirements.
• Monitor and track service-related metrics to ensure processes meet or exceed targets and identify process improvement opportunities.
• Manage multiple carrier agent readiness to sell processes.
• Partner with carrier contacts to document the readiness process, communicate status updates, report issues/risks, and obtain resolution.

Qualifications

• Strong communication, presentation, and interpersonal skills.
• Effective problem-solving, analytical thinking, and active listening.
• Excellent organization, attention to detail, and ability to prioritize multiple tasks.
• Ability to work effectively in a team and remote environment.
• Working knowledge of administrative systems and collaboration tools (WebEx Teams, Microsoft Teams).
• Intermediate to Expert knowledge of Microsoft applications (Word and Excel).
• Bachelor’s degree or equivalent work experience required.

Requirements

• Flexible working arrangements considered wherever possible.
• Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” for 5 years in a row.

Benefits

• Programs and plans for a healthy mind, body, wallet, and life.
• Variety of health coverage options.
• Wellbeing and support programs.
• Retirement plans.
• Vacation and sick leave.
• Maternity, paternity & adoption leave.
• Continuing education and training.
• Several voluntary benefit options.