• Drive adoption, retention, and expansion within a portfolio of enterprise customers, ensuring long-term partnership and measurable business impact • Develop and manage customer lifecycle strategies, complete with milestones to guide customers toward maximum value realization • Define and execute scalable approaches to engagement, proactively identifying risks and opportunities within accounts • Partner with Sales to support renewals, upsells, and expansion opportunities • Serve as the voice of the customer to the product team—providing feedback that helps shape the roadmap—and communicate product insights back to customers • Build engagement models and methodologies that ensure customers are educated, enabled, and delighted throughout their journey with Tonkean • Contribute to the development of best practices, playbooks, and scalable processes for the broader CS organization • Represent Tonkean with executive presence, guiding senior stakeholders on change management, adoption, and ROI